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Privacy Policy

 

Overview

This privacy policy sets out the principles we follow to collect, store, use and disclose personal information.

Why we collect information?

We only collect information for the purposes of delivering and marketing our services to customers.

What personal information do we collect?

Employees and Contractors

We collect personal information required to consider prospective employment (whether permanent, fixed term, casual or independent contractor); and to manage ongoing employment. Personal information may include:

  • Name

  • Contact information (e.g. email address, phone number)

  • Employment history

  • CV

  • References

  • Criminal conviction history check results

  • Qualifications

  • Right to work in New Zealand proof

  • IRD number

  • Bank Account number

  • Emergency contact information

  • Medical information (where required for employment purposes)

  • Payroll information

  • Leave information (holiday and sick leave)

  • Performance information (including peer and customer feedback).

Customers

For past, current and prospective customers we collect personal and non-personal information to contact them, and in the case of current customers, to invoice them for our services. The information may include:

  • Contact information (e.g. name, email address, phone number)

  • Employment details (e.g. employer, job title)

  • Billing details (e.g. email address, physical address, purchase orders).

Website visitors

Our websites collect personal and non-personal Information for the purpose of providing and operating the website service and aggregated visitor analytics. Specifically:

  • Your IP address

  • Date, time, and duration of visit

  • Pages accessed

  • Search terms used

  • Information including Operating System and Browser used.

 

Our websites contain a provision to ‘contact us’ which optionally collects personal Information for the purpose of engagement and marketing. This information will be processed and stored by our service providers. Information collected includes:

  • Name

  • Email address

  • Message.

 

Our websites use cookies for the purposes of providing the website service and collecting aggregate visitor analytics. More information about Wix Cookies can be found here:

How we store personal information

We will use reasonable safeguards to store and protect personal information against loss, unauthorised access, use, modification or disclosure, and any other misuse. In particular:

  • Physical documents are secured in locked filing cabinets only accessible by authorised personnel. The workspace is also secured by access card.

  • On-premises electronic personal information is secured by ensuring its data storage is protected from external sources by using a separate physically locked server room only accessible to authorised personnel. The data is managed and secured behind a firewall, with a regular backup of the data to secure storage while applying good practice for information security management. Server room infrastructure refresh and security patching is regularly undertaken.

  • For off-premises personal information, Microsoft Azure cloud computing services are used for management and storage.

 

The following third-party service providers are used in processing and storing this information:

WIX.com                             For website hosting.

Google Analytics              For website analytics.                    

Microsoft Azure                For IT Services (primarily Microsoft Australia region).

Microsoft 365                    For Office Productivity Services (primarily Microsoft Australia region).

Information disclosure

Personal information will not be disclosed to other parties unless this has been authorised by the individual concerned, to comply with a legitimate legal request or is necessary for the purposes that the information was obtained (e.g. Criminal Convictions check).

Privacy Incidents

A Privacy Incident includes an actual privacy breach, a potential breach or a near miss.

A privacy breach occurs when there is an unauthorised or accidental access to, disclosure, alteration, loss or destruction of personal information.

Your rights

You have the right to complain and/or request a copy of the personal information we hold about you, and request for the information to be corrected if you think it is factually incorrect.

If we receive a complaint and/or a request for personal information we will:

  • Verify the identity of the requester.

  • Acknowledge the request within 5 working days after receipt.

  • Respond to the request for personal information, or correction of personal information within 20 working days (unless an extension is required).

  • Notify the requestor, in the case of a request for correction, whether the personal information will be corrected, and if not, the requestor’s right to provide a statement of correction to be attached to the information.

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at:

Email: privacy.officer@resultexgroup.co.nz

Phone: +64 4 471 2471

Mail:      Level 4, 44 Victoria Street

PO Box 10-366

Wellington 6140

New Zealand

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